Contacts
Two kinds of questions come to us: questions about this guide, and questions about your casino account. They go to different places.
This guide
For corrections, partnership enquiries and press, write to our site email. We aim to answer within two working days.
Your Spinsy account
We cannot see accounts, balances, bonuses or withdrawals. For anything about your own play, contact the casino team directly. Support is in English and covers these channels:
| Channel | Best for | Link |
|---|---|---|
| Live chat | Fast answers, 24/7 | Open help |
| Document requests and longer cases | Open help | |
| Telegram | Quick messages on mobile | Open help |
| Help Centre | Payments, bonuses, verification | Open help |
Before you write to support
- Have your username or registered email ready
- Note the date, amount and payment method of any transaction
- Keep screenshots of error messages
- Check the bonus terms for wagering and expiry rules
Company details
The casino is operated by NovaForge Ltd. Licence details are not disclosed by the operator. This guide is an independent affiliate site and is not the casino.
Need help with gambling
If gambling is causing stress or harm, visit our responsible gambling page. Free confidential support is available in Australia through Gambling Help Online.